Orders will go through 2 phases before being delivered
- Order processing time: The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality.
- Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.
All packages have specific tracking information and can be tracked through the “My Order” section in your account or “Order Status”.
Average Shipping Time
- Processing time: 3-7 days
- Standard shipping time: 15-21 days
- Estimated delivery time: processing time + shipping time
*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
WILL I RECEIVE A TRACKING NUMBER?
Yes, we provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the world.
CAN I CANCEL MY ORDER?
Yes, you have the option of cancelling your order without penalty. However, please note that you must request an order cancellation within 24 hours for the inquiry to be approved.
If the item has already shipped, please email [email protected] All you need to do is send us an email with the subject line “CANCEL ORDER”. We kindly ask for your patience – one of our customer service representatives will be in contact with you in the following 24h.
HOW DO I CHECK MY ORDER STATUS?
From any page on our website please do the following:
- Click on account in the navigation menu at the top of the page
- Click on my account in the drop-down menu
- Click my orders and you will be shown the current status of your orders
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected] If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.